Complaint / Review
B3 Creativ
Chau Nguyen Promised to quickly start work on my website redesign, giving me a rough draft and taking my feedback, Took my money and avoided communication

Placed ad on craigslist for onsite web design tutor. Chau
Nguyen responed to ad, we met at my house around 11 am on 13 October.

Lesson went ok, Chau suggested that he redesign my page as
web 2.0? Wordpress? SEO optimized, with focus on monitizing my videos,
improving the results of my studio rental page, and making it easy to broadcast
events.

Discussed amount ($800), $400 down so he could start work,
and payment 2 ($200) in 30 days (payment 2 made early), last payment in 60 days
of $200.

He informed me that he had another project to finish up 2
weeks or so, then another week or 2 to let me see the first draft of my new
pages so I could give input.

We discussed him stopping by the house a couple of times to
touch base if he was near virginia
beach and had the time. This would facilitate
communication, and i could log into my desktop and show metrics on my current
web page etc.

20 October receive email from mr. Nguyen that it's
still in the works (my web site redesign), and he'll talk to me soon.

21 October I emailed mr. Nguyen, Photos, and analytics log
report account information.

23 November email mr. Nguyen asking for status of the work.

25,26th, am told 2 December i will see the first draft, we
are to meet online at 10 am.

He again offered to set up my page on a web host of my
choice when it is finished.

2 December 11 am
contacted mr. Nguyen get a text he's busy with a meeting.

2 December 1:04 pm.
Had enough delays, think i will have a struggle to get my page done, and
concerned about the quality. I was informed that there would be communication
between us and that my input would be taken. Communication has been almost
non-existant.

Sending this to Better Business Bureau

5 December 8:10 am

Facebook chat, was told to bear with him, he won't let me see anything but the finished product. Reminded him that i was to have a rough draft to give feedback 5 or 6 weeks ago. Told he doesn't work that way and has been swamped with work.

Not the team effort and communication promised.

This guy is not a good listener and has no idea what customer service means.