Complaint / Review
Centurylink
Qwest Customer service is a joke and forget about truthful people! Internet

I am completely done with Centurylink as soon as I find a different service provider who fits my needs. My problems started when I decided to drop my home phone and go to standard internet and drop my autopay. I was told that since I cancelled my autopay before my cycle ended my payment would not come out of my checking account. Fast forward a month later to having the bill deducted from my account before I had planned, and the fun starts!

I acknowledge that I owe the balance, and paying it is not a problem. The issue is that I wanted to make a payment arrangement for two weeks after the due date because I simply did not have the funds in my account. Upset and overdrafted, I called Customer Service only to be told there were no notes to document my request the previous month. After 30 minutes and a supervisor, I was told the money would be put back into my account within 3-5 business days.

Sensing a problem, I called a couple of days later to ensure that the request was submitted, and I was once again told there were no notes. I was transferred to the proper department who told me that the person who told me the money would be there did not have the authorization to do so. Now I must wait until Monday or Tuesday to get my money back when I was originally told I'd have it today or tomorrow.

I'm tired of the lying, double-talking, and blatant disregard for human interaction. I hate being made to feel like I'm making up this incredible story when it is I that have the facts, and not the person who cannot see any notes. It is as if the people who work there cannot acknowledge mistakes or that their co-workers are less than perfect, and in some cases incompetent.

I am shopping for new service, and although I love my internet speed and very rarely have technical issues, I am disgusted with the customer service with this company. To be perfectly honest, I would rather have problems with my connection and wonderful people than very few problems and absolute jerks who refuse to even acknowledge the issue or apologize when one occurs.