I'm in the process of trying to obtain a refund for a motherboard I purchased from these scammers. When I installed the board it showed an error code which was diagnosed by the manufacturer (EVGA) an an indication of a defective board. When I contacted pcplanet support using the form on their website they asked for my system info which I provided. Then they refused to respond further. I finally got a response only after threatening them with action from Visa.
The invoice that came with the product contained no info: no company name, address, phone number... Nothing. I
finally obtained an RMA number and an address to return the board. They claim they will replace it or issue "store
credit" if they find it fails "their tests". Yeah right. I know I'm in for a hassle because I won't accept either of
those options. I'll only accept a refund. I'm including their last message to me. The grammar is atrocious. Who
are these jerkoffs? I've never dealt with a company so bogus.
C Planet Systems, LLC
(877) 278-9108
2973 Harbor Blvd. Suite 379, Costa Mesa, CA 92626
Instead of keep threatening us with contacting your Credit Card Company which you are more than free to do it and in
that case your account will be turned to our legal dept for proper response to your bank and if needed to proper
collection agencies, send the product back for either store credit or replacement, your RMA # is the same as your order # and needs to be printed in the box, upon return and further testing to verify in fact the product is malfunctioning (that unit was tested 100% operative at the moment it was shipped out) we'll issue a replacement or store credit, lastly the last name you mentioned is not related to our company, but we can tell from your PROPER research you may be assuming we are PC Planet from Corona, Ca which WE ARE NOT, as a side note next time make sure to be certain before accusing or providing incorrect information.
Best regards,
RMA DEPT
PC Planet Systems
They claim they are not affiliated with the PCPlanet systems in Corona yet the phone number on their website (www.pcplanetsystems.com/about_us.htm) 949-645-3493 is the phone number of Osvaldo Chiri of 1051 Placid Drive, Corona CA. And also listed as the phone number and address of pcplanet systems referring to Chiri as the owner.
My guess is that they changed their address/company name to avoid the people chasing them. Other complaint sites I have visited have horror stories similar and in many cases much worse than mine.
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