Sometime in january of I purchased a membership and game from iwin.com which came to basically $12 per month. When I recieved my bank statement it showed they were billing me twice which came to $24 per month plus a $2 bank fee for each. So I had to submit a ticket to canel the account (they do not provide a phone number or email address.) It was cancelled in march and I thought that was the end of it. So I noticed that I was still being billed for the membership and game in august ($12), so I submitted another ticket stating that I had cancelled the account but was still being billed. They replied that I had 2 seperate accounts and was being billed for another account, which I did not authorize or even knew existed. They informed me that under their "terms of service" that in order to recieve a refund I would have had to cancel the membership within 24 hours so I was not eligible for a refund. I read the terms of service and found that having 2 accounts was not allowed so when I told them that they just said that it was under 2 seperate emails so they didn't catch it. The email that they have continued to bill me under was only used to play the free trial of the game, I absolutely did not buy their game with the email I used to play the free trial. They offered to refund 1 months worth of charges and closed the ticket. I requested a supervisor or owner of the company to contact me and continued to request my refund for this account they fraudulently billed me for. Now they wont answer me, I'm pretty sure they blocked me or are just discarding my messages/tickets.
So I looked up their corporate office and finally found a phone number but could only leave a message. I gave my name, email, phone number, and reason for calling, no reply. They have been billing me for 8 months for an account I did not even know existed and refuse to reimburse me. I am beyond frustrated I feel like I've been robbed and they are just laughing in my face. At this point its not even about the money its the principle. I'm tired of all these companies that have found a way to rob your hard earned money. If they are doing this to me how many other people are they ripping off and robbing that just give up because of the trouble and time it takes to deal with? This company was misleading from the beginning. I was led to believe that I would only have to pay for the game for $4.99 but they threw in the membership fee of $6.99 after the purchase. These people think that if they continue to dismiss me and ignore me that I will just give up but they have no idea how stubborn and strong willed I am. If anyone knows a solution to this problem please let me know. Thank you.
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