I have been a member of iwin games for over a year now, I have purchased at least 17 games with either cash or icoins and cash. Every purchase that has been made with icoins even when I purchased a back up cd has had problems. I have attempted many times to cancel my membership and stop the $9.99 cent charge being deducted from by checking account every month.
They do not offer a phone number for customer service issues. I have had to rely on sending e-mail help requests that are never answered. There is nowhere on the website that allows the customer to disenroll from icoins membership or cancel credit card or bank card automated payments. I am able to see my account profile and have tried deleting all account information but if I go right back in to my account information it is there again.
The last backup cd I purchased with icoins came in the mail and it was corrupted with a trojan horse virus I was not prepared for this and attempted to delete the game entirely because it would not install correctly or play at all. My AVG antivirus program alerted me to the virus. So I was good. All of this is on top of my computer being corrupted in December by iwin and an iwin tool bar possessing itself to my internet explorer. I have spent hundreds of dollars on repairs to my new laptop, it has been in the shop 3 times in the last 6 weeks.
Since December i continued to be charged my 9.99 cent a month for my icoins so they had built up to over 3000 icoins since December. I decided to purchase a game and backup disk for half of my icoins. Iwin took all of the coins and billed my account another $9.99 the next day. I could not stop the payment and can not stop the monthly deductions from my account. I do not know how to make them stop charging me for games that do not work or contain viruses that are causing me a great deal of frustration. Nor will they offer any kind of support to help me resolve any issues. What do I do?
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