Complaint / Review
Freeshipping.com
Hidden $12.97 Fee Charged; Rep Hung Up After Seven Requests

Hello, Freeshipping.com,

I have just noticed a $12.97 charge on my credit card from July 30. On July 29, I requested information regarding any fees for freeshipping.com and received the nebulous email reply. I requested information a second time and was finally informed of the fee. I requested cancellation. In the nebulous first reply, I was told, "Your Introductory Bonus Rebate is guaranteed regardless of your membership status."

I just spent a "seven time request" conversation with Eleanor #430. I requested return of the $12.97 charge seven times before she said, "Your check will be in the mail, have a nice day," and hung up on me. Eleanor #430 was impolite several times during this conversation.

Your phone number is not available online on your website. I obtained your phone number from another website where scam and Freeshipping.com are addressed. I await the return of my $12.97 credit card charge, and I await my $15.00 freeshipping rebate from my original ProFlowers order, wherein Freeshipping.com entertains what I deem to be a bait and switch.

Awaiting both returns.