In February I'd an unfamiliar cost of $34 anything bucks on my Amex card. I never buy things under $50 but I store really frequently at Forever 21is site and so I examined my consideration at Forever21 to verify and also the cost wasn't there. And so I got this issue to both my cc organization in addition to Permanently 21. Amex released a return instantly and that I was informed they were attempting to achieve Forever 21 but had no reaction and they had fallen the problem. Therefore my problem was solved but my consideration at Forever 21 was abruptly plugged and thus was my delivery address. After SEVERAL difficult LENGTHY phonecalls and HANG-UPS by Permanently 21is reps I had been ultimately informed that the stop was released on my bill using the cause being that the chargeback was recorded against me. After I requested the reps to check on when the cost was even yet in their methods, I had been advised no. THEREFORE obviously it had been a specialized error on possibly Permanently 21is component or Amex. I had been subsequently advised to hold back which the misunderstanding could be solved but following a couple weeks my scenario was overlooked.
I've been attempting to clear this up again recently (May) however now I'm being informed THE SAME. That the chargeback was submitted against me for an imaginary purchase that doesn't actually occur. Till nowadays they chose to alter the tale out of left field and declare that the cost DID occur and so I requested for that purchase info just in case it had been scam. They proceeded to deliver me info on $100 purchases that I DID SO spot AND NOT positioned issues about. Therefore again I'd to explain that I had been talking about the $34 cost despite the fact that I express it in NEARLY EVERY INDIVIDUAL mail. Makes me wonder when they actually REALLY study what I sort. THEREFORE today LASTLY I believe we're on a single site plus they comprehend the $34 cost doesn't occur however, you might believe today they are able to unblock my bill? NO, I understand this as my answer:
Hi,
Thanks for the mail answer. All info within the emails being delivered to us is known and obvious. As previously mentioned we shall not unblock the consideration or even the handle.
I've been a faithful constant consumer at Forever 21 online as well as in the shops for a long time. This is the way Permanently 21 treats dedicated consumers? With really rude and bad customer support. If AMEX didn't return my cost I'd have now been caught with spending that $34 since Forever21is description of customer support is simply to instantly PREVENT you and dismiss your condition. Therefore today I'm plugged from purchasing something at Forever 21is site AND THAT I still DO NOT KNOW how I had been actually charged with that mystical $34.
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