My Original Complaint Sent To Oberon Media
Comments:
I have tried every option open to me to uninstall your game downloads from my computer. I have also contacted you before with no response. I therefore have drafted a formal complaint to the FCC. If you can instruct me on how to uninstall, I will not file the complaint if I hear from you NLT 6pm on May 12th with an acceptable solution. If I am forced to have my computer hard drive cleaned and re-booted, I will file a claim to include the cost of this procedure.
If you are a legitimate business with plans on staying in business, you would know that this is not the way to accomplish this. I am posting my experience on several open forums online. J. Allen Adams
First E mail Response
Oberon Support to me
Show details May 12
(1 day ago
Thank you for contacting Oberon Media Support, we look forward to helping you.
Our team has received your question and you should expect a response within the next 12-24 hours. If you need to add information to your question, you can reply directly to this email. Please be sure to add Oberon Media to your e-mail
address book to ensure all responses will be received. Best Regards, The Oberon Media Customer Support Team
Second E mail Response
On Thu, May 12 at 10:52 AM, Oberon Support
wrote
Recently you requested personal assistance from our customer care team. Below is a summary of your request and our response If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days
Thank you for allowing us to be of service to you
Dear J.,
We apologize for the inconvenience.
Please attempt to use an uninstall tool to remove the game from your computer
Unfortunately we cannot provide you with a specific one to use, however you can find a few good results by searching for the words "uninstall tool" on Google
Please let us know if you require further assistance
Thank you for contacting Oberon Media support.
Best Regards,
Magda
It is obvious that this company is forcing me to purchase an 'Uninstall Tool' to uninstall their product. This is nothing less than a Rip-Off. Beware of this Product!
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