I'm very upset using the support I've obtained in the OFS. While purchasing material for my wedding I put an order for that Aqua Habutae, and obtained the incorrect shade within the email. After I attempt to contact the service-center during regular business hours I delay on-hold for half an hour before choosing to depart a note since clearly likely to reply. I've yet to get a telephone call back. After I email in, I let them know about my problem, and have how to proceed. I acquired a contact back requesting my telephone number, nevertheless in the place of contacting me, i get another email stating to contact customer support plus they might help. (which once more I lay on-hold permanently and not got a call-back). Lastly I simply sent them requesting anyone to contact me by telephone to ensure that we are able to obtain the condition determined. I acquired another mail stating they were likely to repair the problem ASAP and make certain my material gets below ASAP. However no telephone call. I requested the substance over a-3 weeks before, and that I have significantly less than per month until I get married. I've little religion the material may really get to my home when I have yet to listen to something back from their website since. I've actually attempted to email again to determine that which was happening of course if these were repairing the problem—nothing. After I requested, I acquired no e-mail purchase verification or packaging fall within the shipped supplies. I find this really peculiar, since even when these were to consult me my purchase info, I'd have nothing to provide them. I'm really upset the customer support is really unprofessional, which my purchase was wrong. The live-chat and feedback switches are a fraud. Never buy from these folks!
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