I was contracted by Service Check to perform a mystery shopping assignment at the Classic Cinemas in North Riverside, IL.instructions were provided. One of the instructions gave me a choice to either go refill my beverage or refill my popcorn. I choose to refill my beverage. The beverage refill station is an unmanned soda fountain away from the rest of the concession stand. After submitting the report I was told I needed to interact with an employee eventhough the soda fountain was unmanned. If I had decided to refill my popcorn I would have had to interact with an employee. However, the instructions were poorly written and did not account for how the theater concessions were designed. The mystery shopping company should be at fault for their poorly written instructions, not the mystery shopper they contracted
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