My complaint is that Premier Estate Liquidators (Extreme Shopping Network), has not issued a credit to me for $6,500, which they charged to my USbank visa ($3,250.00), and my Discover Card ($3,251.00) credit cards on November 9.
I purchased a diamond tennis bracelet on November 9&HH64511 invoice numberM1031-2 item number via the Extreme Shopping Network. At the time I purchased this bracelet, I was told to contact the company if I had not received my bracelet in a week. I contacted them after two weeks and it had not been shipped. I called again on December 10th and found out it still had not been shipped. I cancelled the bracelet on December 10. At that time, I was told that their refund policy takes 30 days from the day of cancellation. I have never worked with a company who won't immediately issue a credit for merchandise which had not left their premises.
Since then, I have called and emailed them on several occasions asking for a credit. I have asked to speak to what they call their concerns department and/or a supervisor. They always tell me they cannot transfer me to the concerns department and they can't release the phone number of the concerns department. Also, I never can speak to a supervisor. The supervisor is always away from his/her desk. I did get a name for a supervisor Mark Robinson.
On January 13th, I called and got the same excuses. On January 15th I spoke with Amy Johnson. I got the same run around about the concerns department and the supervisor. Each time I call, I mention that I am filing this complaint with the Attorney General's Office.in my last phone conservation, January 15, I was told that my threat would not speed up the credit and that my credit is in process.
Before, I wrote this letter, I called my credit card companies today, January 21, to make sure I a credit wasn't received. No credits have been recorded. As you can see, it is 11 days past the 30 day period and about 21/2 months since they charged me for merchandise I never received. Even if I had received the credit, I would have sent you this complaint because this just isn't good business practice.
Premier Estate Liquidators& 800-432-9184. Their website is www.premierestate.com. I found them on station 227 through Pegasus Satellite Network
I have contacted both USbank (visa card) and Discover Card and registered a disputed claim against this company. I appreciate any help you can give me in resolving this matter and getting my accounts credited.
Please feel free to contact me anytime (contact information deleted by usacomplaints.com. Please contact this person by clicking on the REBUTTAL button.)
Respectfully
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