I went to GameStop to purchase Fallout 3. The purchase redirected me to Trymedia.com/GameStop which I figured was a sister site responsible for Gamestop's payment. The download failed and upon research I discovered was a hacked, unofficial copy of the game which does not work.
I sent a refund request (which they said is possible within 48 hours of purchase) and they denied it!
Email sent by them:
Dear Valued Customer, Thank you for your order 2418394. This email is to confirm that your order is complete and you can accessyour product (s) using the download link (s) included below. Fallout 3 http://d. Trymedia.com/d/CWXVK-J6JPJ-48J7R-3H9PR-3YYQG/Fallout3. Exe? Lang= This game has 3 licenses available. This means you may install the game on other computers and activate it up to 3 times. This game requires a CD-KEY: CWXVK-J6JPJ-48J7R-3H9PR-3YYQGYou may review your order online at: https://gamestop. Trymedia.com/account_history_info.php? Order_id=2418394&aff=t_07po - 2418394 - Date: Tuesday 22 FebruaryBilled to: Tyler Koehler3331 N Rockfield DrWilmington, Delaware
19810United StatesPayment Method: Real-time credit cardShipping Method: Digital Download PRODUCT (S)
Qty
PRICE - Fallout 3
1
$19.99Download Insurance
1
$3.95 - Sub-Total:
$23.94Total:
$23.94IMPORTANTNOTE: This order will appear on your bank billing statement as"Trymedia Systems" or "TMA*" followed by the name of the site from whichyou purchased. We appreciate your business and look forward to serving you again in the future. Best Regards, Trymedia Customer ServiceTM Acquisitions, LLC, a Division of RealNetworksABOUT USTrymedia (“TMA”) is a Division of RealNetworks Inc.'s and a trusted fulfillmentpartner of Internet game portals and retailers. We are a US companyhaving an address at 2601 Elliott Avenue, Seattle, WA 98121, USA. RETURN POLICYWiththe exception of games sold on a "Try and Buy" basis, all of ourproducts have a 48 hour money back guarantee. All order support requestsincluding refunds must be submitted through our support form located inthe store FAQ's. After you submit an order support request, a casenumber will be created and you will receive an e-mail confirmation ofyour submission.
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