Complaint / Review
Milanoo
Refused refund though advertised a 7-day return policy and were notified the day I received the product chengdu

I purchased a Mother of the Bride gown and took measurements according to their chart. When the dress was received it was at least two sizes too small and the quality was inferior. It looked "homemade" and I would have been ashamed to wear it for such a special occasion. They told me to send a picture. I am a senior citizen and do not own such a camera nor do I intend to purchase one. I don't feel I should have to spend additional money to obtain a refund. I have sent emails daily for almost two weeks now. They have responded a couple of times acting like they have no idea what this is all about and asking me what my complaint is even though they have been told over and over again. I know the size was correct according to American sizes as I had to spend additional money, which I can ill afford, to purchase another gown from a local store. A company that sells clothing should, at least, abide by their return policy. Judy Owosso, Michigan