I own a horse. She is having issues with a continuous crack in her hoof. The company called Nolan Hoof Health and their product was recommeded to me. I called and talked to the company representative, explain that I have a vet/farrier appointment about a week from date of call and that we are considering using the hoof plate they sell to help my mare. I order what she recommends, it comes.
Vet/Farrier appointment happens, we open the envelope that the plates came to me in, Look at product in it's package and immediately decide this will not work for my situation and I say ok. I call the company when I get back and tell them that I need to return the product as it was not what was needed. Representative, same one as before, tells me we are not a department store our company policy is to not issue credits for return product. I explain product is still in original package and I want my money back.
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