AVG sent an invoice for software renewal after expiration of a previous subscription. My accounts payable department did not know the AVG product had been replaced by our tech support company, so the bill was promptly paid. When I telephoned AVG customer service about the mix up, they hung up on the calls. I sent them a letter, and rather than respond to me, AVG e-mailed one of my employees claiming that a reseller had generated the bill and accepted payment - not AVG who sent the bill and cashed the check.
AVG ignored every reasonable request to just simply refund the payment. My tech support company plans to replace the AVG product for hundreds of customers as a result.
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