The WORST workmanship and customer service I have ever experienced... Very unprofessional. I had shirts, hats and jackets embroidered... Besides the logo not be as big, same location, and same thread count as discussed, I let all that slide.
When I went to pick up, the pricing was about 20% higher than agreed upon... The order didn't change and a 50% deposit was already left on the total bill.
Owner was very reluctant to give a receipt at original time of purchase saying his printers were down... Had to call twice the following day to receive. All to this point has been trivial in my mind and a small irritation rather than a true bother.
The worst part: Embroidery came out so sloppy and unreadable they are an embarrassment for my staff and my customers to wear. I have taken them to 2 other embroidery shops to get a professionals opinion about the quality to see if I was being too picky... They both laughed and reassured me that it wasn't my imagination and a that they would never allow work like that to leave. I have been in contact with owner several times and after making excuses and defending work as "industry standard" he said he would fix them... After several unanswered attempts spanning over 6 weeks nothing has been done and my patience has run out.
BUYER BEWARE... Please do your homework on this company before parting with your money!!! Big disappointment!!!
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