Usacomplaints.com » Internet & Web » Complaint / Review: Comcast - 250 Gb cap not talked about in sales pitch. #620501

Complaint / Review
Comcast
250 Gb cap not talked about in sales pitch

15 November - San Rafael, CA.

Derrick Morgan came banging on our doorway to market us Comcast Infinity mid-October. We were prepared to vary from AT&T since the latter hasn't improved the telephone lines within our region, and we are able to just get 2.5 Mb/minute Maximun download. You will find three teams discussing the home - one from Poultry, two from Saudi Arabia and myself from Australia. None people have Television therefore all depend on the web to obtain our birthplace Information, amusement, and household communications (e. G Skype video communications). Therefore we got the device, purchased an Apple Wireless - the surface of the point with double rings (or anything) and loved excellent download rates - not as cold once we all played at night. 10 November folded around, and that I went online to fix the spelling of my title, and put up my account correctly. Once there I instantly realized that we'd only a little bar-on the consideration stating we'd utilized 80% of our regular allocation of 250 Gb in only 10 times. I visited on all of the FAQs and found the terrible reality, and so I called Derrick, to verify he had never described the 250 GB limit. He certainly established that and continued to express he had since resigned in the organization because it was not exercising for him. Then when the LIMIT is attained in about 3 times period we will be stop and also have to possess it reset - but based on the FAQ is likely to be considered "extreme customers" and also have out company ended. And so I imagine it's back again to AT@T, or Earthlink and 2.5 Gb/sec (Verizon doesn't assist our region moreis the shame.

After I called Comcast customer support the very first owner kept showing me there is no-limit, and so I study below what I had been studying on my consideration websites on her very own site. She quit and place me to some boss who instantly understood about this. I informed her that it was terrible the team weren't educated to understand concerning the limit which the sales agents or the paperwork passed out on that first-contact makes reference to it. Really near to fake or deceptive marketing - a suit within the producing possibly?


Offender: Comcast

Country: USA   State: California   City: San Rafael

Category: Internet & Web

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