I went to designextend.com to purchase a coupon module for my miva merchant store. Everything went fine, I purchased it using a credit card and opted for developer install. I received a confirmation email saying it would be installed within 3 days and the charge cleared my account. I waited 4 days, nothing was done, so I sent a support request. No response. I sent another request, and another, and another, and called twice. No response.
At this point I went to the better business bureau, got a new phone number and address for them, and called their office. The woman at the office said she would check on it. I then received a very rude email from another woman saying they had contacted me and they didn't do MMUI installs. Of course, their web site said they did UNTIL I received that email.
No one had contacted me via their own support system, and I certainly didn't get an email or phone call. Now I'm out $70 (thank god it wasn't more), no product, and their ignoring my request for a refund (surprise surprise).
I would certainly never recommend this company to anyone, and would advise them to find a more reputable company if you need work done. One that actually responds to requests and completes work.
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