I have internet service with this place.
Therehave been at least 3 outages during the last 3 years. When I called the tollfree number. Yes, the endless voice menu, before I even reach a "live" person. Who is no help at all. "we're aware of the issue & the crew is working on remediating the issue & we have not ETA at this time". The last occurence was according to them, the DNS servers are down. Haven't they heard of "multiple" secondary name servers, how about redundancy, clustering or High-availability! Whata bunch of idiots. The company is supposely started by Paul Allen, so all their equipment is probably running 'windoze"
On 4/6, I gota "Final Notice before dis-connect" & will be reported to credit bureau as deliquent account & reconnection and late fee...
Thisis ridiculous, since I have automatic payment setup, which has worked fine for the past 3 years. After I relay this to the customer service, "we apologize for the inconvenience" & it's a mistake & will make note in your file & this shouldn't happen in the first place. So tell me, I ask "why did this happen". So more gibberish, but no clear explanation.
Too bad, I live too far from the central office (I can only get 128K via DSL). I would switch instantly from this lousy company.
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