Anyone who knows me, knows I hate to do this, but here goes... Photographers Beware. I hired Brian Crouch with Skooks Designs back in January to make a website for our new name. After extreme patience, and accepting excuse after excuse on why the project was not coming along, as of July he had not come through. I requested a refund, to which he said that I would receive a refund within 10 days (That was on July 19th). I still have not received my money back, and now he will not return my calls or e-mails. Just wanting to vent a bit, and warn others about this so that no one else has to go through this:)
The sad part is this...
1.) In chatting with Brian prior to hiring him, he was extremely courteous, helpful, and knowledgeable. He apparently knows his stuff, but suffers in the ethics department.
2.) Here is a message I sent his, urging him to provide me with good support, as I patiently waited on my site...
"Brian, I never received a call back from you, and I didn't get an e-mail with any additional information. I look forward to every meeting, and intend for it to be a real progression on the site, but when you do not call me back, or we dont stay in touch, it tends to push the site further into the future.
I realize that you may be a very busy person, but believe me when I say this for your own benefit... If you tell someone you will meet on a certain day at a certain time, or say that you will call them back within 10 minutes or so, you should do it. I don't want to see your talent, innovation, and beautiful work be hacked down by people who cannot enthusiastically refer you because you didn't give them excellent service. You have some GREAT products, and I know that if you work on your client relations a bit, you will go VERY FAR!!! Please take this to heart, not for my benefit of getting my work done quicker, but so that your business and reputation will thrive. Sincerely, Ron Anderson
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