SUMMARY OF COMPLAINTS: Advanced fees, a failure to properly understand and share work requirements among colleagues involved with project, an array of misleading statements, missed deadlines, graphic design flaws, bouts of sheer incompetence and JUST POOR — customer service.
On or about 6/22 Logo Design Pros (LDP) was hired to modify a single logo for me.
1st COMPLAINT: LDP demanded the entire billing amount upfront without any percentage of work having been achieved.
2nd COMPLAINT: After having provided LDP with precise details of the modified logo design I needed there were repeated episodes among colleagues as to what my requirement actually consisted of, forcing me to explain the requirement over-and-over again to each account representative filling in for the other, a remarkable breakdown in the uniformity of service.
3rd COMPLAINT: LDP continuously throughout the service process failed to return phone calls concerning my complaints of their poor quality of service, usually stating that the person (s) I desired to have spoken with during the time was either in a meeting or not around altogether, especially Simon Smith, LDP's manager who collected the UPFRONT payments for the requirement, hardly ever around for anything but taking monies upfront.
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