I ordered the trial program - which states that they will charge $2.97 to your card.
Two days later I see a pending charge for $149.95 on my account. The charge was still processing so I called the company to cancel the order. I DID NOT agree to pay $150 for the service.
First they told me they couldn't find my account in the system at all. I gave the last 4 digits of my card number, then the last 8 digits... Still nothing. I asked how it was possible that they had none of my account information when I could clearly see on my bank statement that they had charged me $149.95.
I kept pushing and finally when I gave my full card number my account miraculously appeared.
I told them that I wished to cancel the service and be refunded the full amount charged to my card. I did not use the service whatsoever and simply wished to cancel.
The person I spoke to told me it was impossible, even though I caught it so quickly that the charges hadn't even posted to my account yet! The charge was still "processing".
I asked to speak to a supervisor and was told "he's not at his desk right now - but I'll give you his voicemail". I'm taking a wild guess and going to assume that the supervisor is never at his desk.
This is a scam and this company has stolen money from me. I am reporting them to the better business bureau as well.
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