Approximately one year ago, I purchased and downloaded their anti-spyware/anti-virus program for the yearly subscription price of $39.00 which included a "Free Computer Scan". Upon completion of the scan, I was told my computer was infected and a technician would have to remotely remove the viruses, so I allowed remote access and then I was told there would be a one-time charge of $199 to complete the process. I declined the charge and after speaking with a supervisor, I opted out and was given a refund.
Today I received a "Newsletter" from them posing as a public service notice, warning off the dangers of using your credit card at gas pumps. No sooner had I opened it than I received another email thanking me for "renewing my yearly subscription" and telling me that my credit card of record would be charged $69.93.
I immediately called the number for Sales and after holding for 25 minutes, I spoke with an enemy combatant who informed me that I should not worry a bit, as this was nothing more than a "computer glitch" and there would be a refund IF any charges were made to my account.
While I was on the phone with him, the charge went through to my bank and cleared. I called my bank and told them about it but they said they could not do anything about reversing the charge as it had been on my debit card. We cancelled that card and are waiting to see if they ever do issue a refund.
The bait they used was an email warning about scams, which was nothing more than a trap that once opened, signaled them to go ahead and charge the card on file. I'm sure this practice is widespread and others are being ripped off without their knowledge. I'd love to participate in a class action suit against this company!
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