Web.com increased my monthly fee by $20.00 and said they had sent me an email telling me they were going to do so, but I could not find any copy of it. But I might have missed it because that was also the same time that my wife got sick and then died. So I wasn't functioning too well.
Since Web.com does not email a receipt when they hit your account, you can't really tell if they or what they are taking out.
I finally realized what was happening about 7 months later when I got back to checking my checking account online and discovered I was being charged the extra money. I finally was able to get in touch with someone at Web.com and they said they could not give me a refund.
I then called the BBB in Florida (using the link on the Web.com site), placed my complaint and then waited. A person from the BBB got back to me a few days later and had an email from Web.com saying that because of the circumstances, they would refund my money.
I waited for over a month and never got the refund. I called Web.com about it, they said they would research it and get back to me because they could find no record of an email being sent that said they would refund my money. Finally, today, I got an email from Web.com saying they would NOT refund my money and that was it.
I have since canceled my web site hosting with them and am now using Host.com which is the best company I have ever worked with.in fact I now have a VPS with Host.com. That is business that Web.com could have had but they would prefer trying to "trick" their customers with rate increases that they intend to sneak by you.
Stay away from web.com
Web.com has almost non-existent support and what support they do provide is difficult to get. They are also one of the most expensive providers on the Internet and they will lie to you constantly.
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