I submitted all the required documentation for a Viking Memory rebate in the time required. I checked their site only to find my rebate was denied because my UPC symbol was not included. Bullshit, I know I included it.
I called them, and they told me to send the "information" and they'd be glad to process my rebate.information? I don't have the UPC symbol — if I had copied it would you accept that? No.
Clearly, if they don't want to process your rebate — perhaps because they lose money if the process too many — they use the UPC symbol as the reason. It's the one thing they won't accept a copy of, so if you don't have it you are SOL.
What's the reason for the UPC symbol? Nothing other than to be used to either disqualify people who didn't include it or to use an excuse to disqualify those who did. It is not a proof of purchase, the receipt serves that purpose.
It's a scam, plain and simple. I've written to the NY state consumer complaint board, let's see if that helps.
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