On Dec 26th my computer would not connect online. I got a message that I had several dozen viruses and needed to download security tool to fix the problem. I tried to run a scan from my anit-virus software and could do nothing. I tried an external disk and still couldn't get past the security tool warning. On Dec 28th I finally paid the 49.95 to download software. The "problem" was fixed so quickly that I felt it was wrong. Later I tried to run a scan from my new security tool software and it would not/will not respond. I then researched and found the reports of security tool virus. I called my bank on Dec 29 and the charge was on hold so I couldn't do anything. On Dec 30th I saw that the 49.95 plus 1.50 fee had been charged. Jan 2nd I called 800-338-4926 and spoke to "Jack Nichols". He was unable to find my account; claimed they were having technical problems. He gave me a second number: 888-318-0062. It was all automated. For a refund request I was prompted to enter the first 6 digits of my card. As I had given "Jack" the last 4 digits I felt this was a bad idea. I called my bank, filed a report and cancelled my card. I then called the second number again and gave the first 6 and last 4 digits and was told by an automated voice that my request has been processed. I am waiting on paperwork from the bank and will continue to pursue this matter. The site address may be Baku, AZ but it is obviously outsourced.
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