Like the other report filed by another victim, Tee Medlin made many promises that seemed to justify what he was offering and with a turnaround time of 2 to 3 weeks. We signed up for the Standard Multi-Channel Package for $5,000. He said he would even throw in some extra features we were looking for.
He also asked us to pay upfront using a PayPal invoice and gave us a "discount" bringing it down to $4,500 for paying upfront. Just like the other poster, this was a HUGE MISTAKE! Unfortunately, our project had started PRIOR to the other poster making the complaint or else we wouldn't have used him.
I just saw that his current rates are just $4,000 for the same package: http://www.jettizen.com/ratecard.html (some discount!)
His email replies were quick at first, but as soon as we started the project and paid, things went downhill from there.
The things he finished were very basic, and we ALWAYS had to ask him what he needs for the next part and he either doesn't respond or responds very slowly and gives an excuse for not responding (ie I never saw your email, etc.)
Additionally, some of those extra features he threw in for us, he later told us that they are IMPOSSIBLE to do and he is almost IMPOSSIBLE to reach! I had to manually implement some of those features myself. Remember these are he features he promised us he would add and now he says they are impossible?! He later blames saying that we should of known about that—otter NONSENSE! Why would we hire you to do something that we would have to do ourselves?!
So here we are, just a small business trying to deal with everything we have to handle and this guy just robbing us of our hard earned money. We paid him hoping to get some decent service with a quick turn around.
So instead of the 3 weeks he promised, we were at it still (9 months later)! It wasn't until we filed some payment disputes that he even responded to us. And when we finally reached him and confronted him on everything, he blamed the whole thing on us! The nerve! The work he did were nothing more than easy cut and paste jobs. What took so long then?!
We have never EVER treated OUR customers with such disrespect and such poor service. We already paid him for crying out loud.
In conclusion, stay far far away from this guy and his sham design service company Jettizen. The work he did were not even close to our satisfaction and most of it is elementary cut and paste jobs at best. The communication and customer service is far below par as he either ignores you or constantly has excuses for one thing or another. There is just NOT ONE single good thing to say about this person or his company throughout this whole experience—and we usually give others the benefit of the doubt.
I adamantly urge anyone looking for an eCommerce design company to steer clear of this company. It'll save you a few thousand dollars upfront, definitely lots of headaches down the road and possibly several thousands more if you found yourself having to pursue legal actions against this company in the end.
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