I originally was charged for their non shipment policy even though I notified them I had shipped it, they told me that was automatic so beware of that, they did refund that but the words that say they charge it was not appearing on the page when I requested a shipping label all it said was free all over the place, I got an email because I had a family emergency and was a bit slow to ship it that is when they told me if I did not send it within 30 days I would be charged a 29 dollar fee for non shipment I still have all the emails, it was there before the 30 day period, nor did it show the fine print so small I can barely read with it magnified that says it will cost you an arm and a leg to get it back if you don't want to spend the hiked up prices to repair it, if you can in fact get them to return it, after numerous emails they did not reply to I called in several times and finally got a quote to repair the computer which was more than I spent for a new computer I know I was having a problem with charging the battery when it went in, but they said it was totally not booting, and would need a new motherboard, I changed the motherboard on these same laptops since myself simple to do, I have a few of them and I bought a Motherboard off ebay having not done it before it took me a whole 30 minutes to change it they wanted a couple of hours labor to do it, plus 2 times as much as I have been quoted for a new motherboard, for that computer either way it would have needed a new motherboard, I was under the impression they repaired computers there and that they are not just parts exchangers, I still have not got it back they keep saying I need an invoice and will send it but don't fortunalely i accidently misplaced their web page just before shipping and while searching for the web page I saw this page the day I was going to ship it to them so just in case I removed the large ram I installed and put in a single 500 mb strip, removed my hard drive and monitor, and dvd drive it booted up fine plugged in to a stand alone monitor, after taking all that out, prior to shipping just in case all the reports were true, now they can blame an unhappy customer whatever story they can dream up to post in rebuttle but the fact still remains it seems to be a calculated ripoff to get your laptop or make a lot of money off you if you are not stupid enough to pay their high prices, to repair it, the prices to return it is as much as a repair, locally, if they will or you can get them to return it. I now believe all the reports of ripoff are true, and I believe they are out to steal your laptop, working or not there are still a lot of parts that are worth good money for sale or use on some fool that pays computer, or charge you a lot of money to get it back if you can get them to send it, otherwise I would have my computer back now they say they will offer to buy your laptop if you don't repair it didn't happen
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