This was a total joke. You get information about how to access grants for a trial period and the cost was a $1. I thought cool, let's try it. Well I misread and thought the trial period was for 7 days, but it was only 2. So I called once a $79.86 charged hit my account. This was on the 3rd day. They would not reverse the charges. I made a mistake but I have not dealt with a company who would not be willing to give the $ back because a customer didn't understand the terms and called right away. I asked to speak with a supervisor and under no circumstances will they transfer you because "your call does not warrant a need for a supervisor". Last time I checked, if you are not satisfied, you should be able to escalate a call. They just kep saying they are authorized to make the decision and this type of call does not warrant a supervisor. Then they hung up on me. I will never do a trial period on anything again.
Even with the first time I logged in, I didn't see anything that would be of assistance. But didn't call right away because I thought I could go back and look further since I had a week. (so I thought)
Also they automatically trial you with another company. That trial period is really for 7 days. (no problem with cancelling with that company)
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