I ordered Denise Austin's Stretch and Tone Workout System through the 800 WebMall. I paid for my order on 4/18/03 by check. The check was cashed - paid to Fleet Bank in April. There were two different cancel stamps on the back of my check. One did not have a date, the other had a date of 'APR - 4 01', (something is wrong with this picture, right?). Both stamps were to the Fleet Bank. I got back on the internet to try to find a phone number to this company to ask them if something was wrong with the canceled stamp on the back of my check because of the date and then find out what my tracking number was and when my purchase was shipped out so I knew when to expect it.
I only got a voice message that was rather unhelpful. I thought I'd try to call again another time due to the time difference and speak to a real human being but only got the same voice message. Then I called two different phone numbers that serviced different mail order companies, but was still unsuccessful in locating Tri Star Products, Inc. One lady that I spoke to suggested that I call the bank where the check was cashed and try to locate the company that way.
So, I searched for the bank on the internet and found Fleet Bank in two different states. One bank was located in Meriden, Ct. And the other bank was located in Malden, MA. I called the bank in MA. Because I did not know which bank handled Tri Star Products, Inc.'s business and thought the bank's business practices were similar to those of the tri-States back East. The individuals at the bank were very helpful until they pulled up the account on Tri Star Products, Inc. Then they became quite cool and reserved and referred me to the BBB in MA.
I asked them for the phone number for the BBB since they were right there in MA. And I was here in OK. At this point in our conversation she became rather unhelpful and uncooperative, but still tried to remain pleasant. After trying unsuccessfully to contact the BBB concerning this company I tried to find Tri Star Product, Inc.'s phone number so I could call them and talk to someone regarding my purchase.
That is how I found this site and why I am writing my complaint. It is now almost July and I still have not seen my purchase or heard from anyone to either get my merchandise or have my money refunded. And talk about getting the run around!!! What I've had to do so far is rather ridiculous!!! I hope you can help me.
Vicki
Stillwater, Oklahoma
U.S.A.
0 comments