Stores Online is a Rip-Off! I've reported them to the Utah BBB and the BBB said that Stores Online never contacted them concerning my complaint. That figures! Yes, (First) I tried to get my $500.00 down payment refund via Stores Online myself. I received a form letter response. I'm sure it's a form letter since they have so many complaints against them. I interpreted their email response to me as saying: "HAHA you're a fool and we stole your money"!!
I attended their free 90 min Seminar in San Antonio Tx in August. I then went to their free all day workshop the next week. Stores Online is guilty! They mis-represented their product. I trusted them to help me build a website storefront. Everyone there was gung-ho when we left. We had less than 30 minutes at the end of the workshop to make a final decision with the information we were given that day. We were told that if we did not sign up then and there that we would definitely lose out on this so-called adventure since the offer wouldn't be available again. This was PRESSURE. Either use it or lose it!
I was determined that I was going to be successful with it. I had developed a couple of websites on my own before, so I figured this would be a breeze. Mr. John Poelman told the entire workshop that the Stores Online Software is so user friendly that people with no computer knowledge what-so-ever could use it with no problem. NOT!!! That was a lie.
They mis-represented the product right there! The packet CD they give you is defective. I AM computer literate. This software was NOT user friendly at all. They fix it so you'll have to end up calling their support for assistance so they can charge you more $money$... Or they wait until you get sooo frustrated that some will pay Stores Online to build the storefront for them. When I called support about my defective CD they said that their software does not work well with AOL - Oh yeah? Why not? The representative just laughed and said they don't know why... But it just doesn't. What a kick in the Pants! So, why weren't the AOL users told this at the seminar before we paid into it? There's Mis-Representation of their product again! Or in short - FRAUD.
This is really the kicker. 3 days after the workshop I received a phone call from Kevin from Merchant Services Department of Stores Online. He was asking me a lot of personal financial questions. I knew that something was not quite right. He wanted to know if I had more money to invest in Stores Online, and if I did, how much did I have at the moment? He wanted to know if I had a savings account. He asked for my social security number. He asked about my credit history and asked if I could invest into the company for additional consulting, etc... in order to make my online business successful.
Excuse me? But the workshop participants were not informed of any extra purchases we'd have to make in order for our potential business to even become slightly successful. It was never mentioned in the workshop that more investment fees would be needed to succeed. I can't believe that Kevin of Stores Online had the audacity to call me (and doubtless many others from the workshop) to ask these personal financial questions.
I can't believe that a company runs its business in this manner using these undesirable tactics. I asked why he was asking me these questions? I told him that Stores Online approved my credit before I left the seminar, so my credit status had already been checked. This type of information was none of his business. I was insulted. He said it would benefit me if I could invest more into this adventure right away.
Stores Online is a huge disappointment. It mis-represented it's services and does not deliver the works as proposed in the workshop. It practices unprofessional tactics to extort extra money from it new particpants as soon as they are signed on.
All I want is my $500.00 back. I paid this money so I could bring in an income for my family and then Stores Online screws me! To me, I paid for services NOT rendered. Everything they promised was a lie. I will continue to contact BBB.
$500.00 may not seem like a lot to Stores Online or to some people, but IT IS TO ME. Here I am trying to better myself, to make an income and then Stores Online takes advantage of me. Stores Online STOLE my money. BEWARE of Stores Online. They should be called Store OFFline. Someone needs to close this RACKET down and the sooner the better~
Janelle
Schertz, Texas
U.S.A.
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