First off, I would like to thank consumer complaints for the opportunity to be able to voice my concern and disgust at this particular company USASEOPROS.
Furthermore after reading this post if there are any suggestions from anybody to how best to deal with this that would be greatly appreciated.
A few months ago, a representative of this company rang me up to ask me about an Internet product I was marketing. Excited, since I was and still am a newbie I rang this person back hoping that it was a genuine inquiry. It wasn't.
I've since come to learn that this is how they contact customers pretending to be genuine inquirers. Anyway, I was pressed into this hard sell and made promises of getting a first page rank on Google. That would be okay if they could deliver it but I've since learned from my research, speaking to a former customer of USASEOPROS and from this site that they are unethical at best and scammers at the worst.
I mean any company that refuses refunds has got be suspect or that does not deal with legitimate complaints has to be put to a stop. I feel for all that have been duped and their monies not refunded from this company. Don't we have a right as consumers to request our money back if said services aren't up to par?
Anyway, back to my story... I was told that my website would be number 1 on Google
for the particular name of my product and I was shown a demo and then the hard sell of buy this package now for 2750 USD before it goes up. Being a newbie and wanting the best for my business and not understanding SEO... I was interested in their service but my gut was churning and i didn't listen to my instinct. I went ahead and decided to get the package...
But by God's grace... The credit card transaction did not go through. I then received numerous calls from USASEOPROS saying that I had ordered the product and that I had to pay. What happened was that there weren't enough funds in my CC and the transaction was denied.
In the meantime I had done some research and found quite a bit of complaints against this company. I even managed to contact one of their previous customers who had a testimonial on their site. Her story was the same... She told me not to go ahead and that her money wasn't refunded either. I said the company still had her testimonial on site. She then said that they would remove it but obviously they didn't.
Armed with this knowledge, the next time they rang me... I informed them that since the transaction did not go through and no services were received from them as far as I was concerned I did not want to go ahead anymore. They kept repeating that I had agreed to a no refund policy by confirming their verbal contract. I said yes... I did agree to a no refund policy but since NO transactions were processed no refunds were necessary and I as a consumer did not wish to go ahead with their services.
You would think that no service provided and no payment given One could move on and that would be that. But not with this company... I received a call from my CC stating that they were still trying to put a transaction through and so not trusting them I rang up my CC told them the issue with USASEOPROS and my credit company suggested I cancel my old card and get a new one which I promptly did.
Think about this... Anywhere in the world except these yo-yo's... If a customer went to buy a product and for whatever reason the transaction was denied the customer would leave the product and walk out of the store. I did initially authorize a transaction... Transaction denied (money did not change hands) but I never authorized any subsequent transactions and plainly told USASEOPROS that I did not want to be harassed any more... That I had no money and I wasn't interested in their service and did not want to do anything with them.
I even refused their keyword services when they rang me up to set up my account since the money did not go through and I wasn't comfortable dealing with them. Imagine if I did... They would now be saying that they provided a service to me and that I had to pay.
So imagine my surprise and annoyance when this girl called Tina from South West Collections agency rings me up to find out about my inquiry for a certain SEO service.
At first I was confused then I realized that SEOPROS had passed my details to a collections firm.
How dare they?! And what are they trying to collect anyway? Payment for services never rendered? Remember the transaction never went through so what are they trying to collect from me. Once again no services were performed... It's not like i used their services and am refusing to pay!
Any help or advice regarding this would be appreciated. I intend to fight this all the way because I believe I am in the right. Thanks again and I hope the next time they ring you up you just say no!
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