We switched to MSN due to AOL out high price, slow speed, tough to log into most of the time and always seem to get kicked off alot for no apparent reason. MSN went into effect on June 9.
On June 10, I call AOL to cancel which was plenty of time since the bill date was June 21. Got the same verbal diarrhea from thwe rep that everyone else seems to get. When the suggestion was put to me about two free months, I ademently refused. He said my last day was June 21.
June 23, I get a letter thanking me for rejoining AOL. # hours later I get a phone call thanking me for rejoining AOL.
I call on June 24 and talked with customer rep - Barry. After explaining my situation, he reverted to the same rhetoric as the first guy. I had two options Cancel now which cost me another month or take the two free months. I stated that I did not want the two extra months because I will not use it. After all his BS, he cancelled my membership which again cost me an extra month of a service I will not use.
I then asked to talk with his supervisor whose name is Tyler. Again I got the same BS as the first two morons. He even had the balls to question the fact that I did not want the two free months. I asked for the next person in charge to talk to them, however he refused. Unfortunetly my credit card service was no help. This is a rip-off scam. There are other people I work with that have similar issues with AOL. This is illegal and must be stopped. What ever I can do to help I will.
GregWyomissing, Pennsylvania
U.S.A.
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