Sensa markets their service as a free trial. During my extremely long call to try to get my money back, their rep told me, "You know, there is a difference between a sample and a trial." No, I did not know that. Free sample, free trial, I thought it was the same thing. She also said, "What did you expect, something for free?" Well, yes I did, because it was marketed as a free trial.
Sensa adds details in small print in emails on your invoices that you are most likely to overlook as I did. The details say that you must not only call and cancel your trial, but you must also return the unused product.
I did remember to call and cancel because Sensa didn't do anything for me, and once I found out how expensive it is I knew there was no way I could afford it.
Then one month later, there is a pending charge on my bank account for $89.95. I contacted them via email and got the response that my RMA had expired. What is an RMA you might ask? That is a Return number of some kind, I can't even remember what it stands for.
When I called to cancel my trial, I thought I was getting a confirmation of my cancellation, but actually that number is something that Sensa calls RMA and I am supposed to reference it when returning what I thought was my free trial.
According to their rep, because I was issued an RMA and because the RMA period had expired, I owe them 90 bucks.
I argued for a very long time with them that this wasn't clear, but the sales rep just kept reading from a script. I know it was a script because she repeated the same response over and over. You were notified in your email, it was on your invoice, after you cancelled you should have received the confirmation email with your RMA. So you were notified in 3 places.
I never received an email telling me I had to ship anything after I cancelled. And I have absolutely no way to prove it. But I insisted that they listen to my cancellation call because the rep never instructed me to return anything and I don't care about what it says in small print no one ever reads in an email or on an invoice for a product I thought was free.
They had to admit that she never instructed me to return the product, but regardless because I was issued an RMA and it had expired, there is nothing they can do, not even a partial refund. The system won't allow it. And I can't speak to their manager.
This is a very clever way to scam people out of money while covering their back by having everything in writing, even while they misrepresent their product as a free trial and fool people into trying a worthless free sample that will end up costing them $90.
I have had free trials before, where all you pay is shipping. I've never had a free trial that almost cost me one hundred bones though.
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