I called this service as my to get software tech support.in 5 minutes i realized that the 1.99 i was spending was worthless and i had more knowledge than the fellow i was speaking to. I then cordiallysaid thank you - this was not helpful and I wanted to seek better guidance.
I then found I could call the Software company of the product I was have difficulty with, directly and it was a simple matter of updating a certificate,
This was the current 1st step solution to anyone who knew this software.
I called back and had to go through the same naming of billing info again to request that the billing charges where removed. I was given the number to call billing - which i did about 5 times through out the day and only received a pre recorded message that the "agents" where all busy and to leave a message.
The next day i check my bank account and found i had been billed $40.00 for the 1st call which only covered 8 minutes which would have been no more than $18.00 dollars based on the recorded billing charges given at the beginning of the call, but as well an additional $40.00 for? I don't know what. For A Total of $80.00.
The Next day i called several times and finally some one answered who positioned herself as a answering service and that the company representatives would not be available for one week. When i question this the women hung up on me. Very tenaciously i called back - each time getting hung up on, until a man answered claiming he was an agent of the " Federal telephone commission" and was going to close my telephone number for harassing this company. I questioned the validity of his statement and he launched into a deranged series of announcements that there was no billing attached to me and then that the billing had been reversed out. When i questioned how would he know as no one had asked for any personal information, i was hung up upon again. Please avoid this service as it is clearly set up to over bill for inadequate advice as well as requiring psychiatric treatment!
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