E warned fellow consumers when dealing with www.onegeatfamily.com when it comes to their 7 day free trial, their behavior amounts to the smell of fraudulent activity. On the 22nd August I signed up to a 7 day trial clicking on 7day free trial link, which on finding the site was of no value to me I proceeded to cancel within an hour of using it and this was their response by email to me dated the 25th August from [email protected]
Thank you for your email. I am sorry if you have any confusion when you signed up, but our records show you signed up for an immediate subscription rather than a free 7 day trial. Because of this I am not able to refund the charge for $19.95 made to your account on the day you signed up. You will continue to have full access to OneGreatFamily through 11/22/09 at which time your account will downgrade to a free limited-use guest account. Once your account downgrades to a guest account, you will only be able to edit and maintain your own family tree, and you will no longer enjoy unlimited access to the entire OneGreatFamily database. Please feel free to contact us again if you need assistance or have other questions.
Thank you,
Kirsten
Customer Service
OneGreatFamily.com
Now it gets even better
On the 26th August I received an email from [email protected] for which I have copied from the first part of the email below
We hope you are enjoying your free trial of OneGreatFamily. Because OneGreatFamily is such a unique system, we find that many new users benefit from an overview of how to use OneGreatFamily.
First, we encourage you to review the initial email we sent you; it discussed the 3 core concepts of OneGreatFamily.
Second, take a look at this cycle chart. Each step is explained further below: The OneGreatFamily Cycle for Growing Your Family Tree 1. Enter Info: To start the cycle, enter any information you have about your family tree into OneGreatFamily through the Genealogy Browse
0 comments