I have been with Aria Domain, who manages my domain name, since 2004. Their service has been getting steadily worse each year and as of 8/13/09, their website is almost completely non-working. They do not have any contact information posted on their website and I have been completely unable to contact anyone from their company.
I received an email from them on 8/21/09 stating that my domain was being canceled on 8/31/09. The email also stated that I would have to pay a $70.00 fee to restore my domain if it was deleted. I logged in to my account an attempted to renew my domain and their credit card service denied any and all attempts to make a payment. I tried three different cards and had not luck.
I then attempted to send them an email. I could not find an email address on their website, so I replied to the address which was in their email to me. Every attempt to contact them was returned as undeliverable. I attempted to submit a service ticket and that system was no longer working. I finally found that they were managed by Planet Domain, in Australia, and contact them. Their support person did reply to me with an offer of assistance.
I am going to attempt to transfer my domain name management to another provider, but I am unable to contact anyone from Aria Domain to facilitate this. As of 8/13/09, I am still unable to renew my domain.
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