Complaint / Review
Mark Kerans, Wholesal Server Components, Yorba Linda, California
Mark Kerans, Wholesale Server Components, Yorba Linda, California Selling Used and Defective Goods as "New"

I bought a Multi-Function printer/fax from Mr Kerans on Ebay. The item was described in one place as "New, Never Opened", and, in another place as "New: Opened Box".

I paid $150 for the unit including shipping. I could have bought the same unit on Amazon for $187 including shipping at the time. Amazon's price is now $199 including shipping. The delivery of the printer was delayed by UPS error through no fault of Mr. Kerans, but, at this point, I was badly in need of the printer and attempted to set it up.

When I received the printer and opened the container, I first noticed that the printer cartridge had been used and resealed in the plastic bag. The usual pull-strips were absent and there was toner all over the cartridge. I also noticed that some of the parts had apparently been opened and resealed in the plastic envelopes. Additionally, the advertised CD software and manual were absent.

I printed out a test report and discovered that the printer/fax had been used as early as October, or, approximately ten months prior to my purchase. There were several personal and business-related faxes that were either sent by or received by Mr. Kerans' still stored in the printer's memory and a page count of over 150.

Since I was unsuccessful in installing the printer, I contacted Hewlett-Packard for assistance and was informed that the printer's USB port was defective.

When I informed Mr Kerans of my findings, I received rude, unprofessional, and accusatory insults too numerous and ridiculous to mention. Ultimately, he admitted that the printer had been USED as a demo/floor model but continues to assert that the printer is "new" despite clear evidence to the contrary.

I offered to accept a partial refund from Mr Kerans, but retracted it following his repeated insults and accusations as well as my discovery that the printer is defective according to the manufacturer.

I have filed a complaint with Ebay and PayPal and am awaiting resolution. Regardless of their decisions, however, I would avoid doing business with Mr Kerans and Wholesale Server Components or any other entity with which he is affiliated.

Mr Kerans has offered to accept the return of the printer, but refuses to reimburse me for shipping ($70) despite his fraudulent advertising and attempted deception.