We prepaid Salesforce for a year but after 3 or 4 months it was clear that the service was not going to work for our organization. At the end of the year they attempted bill our account on a card that was no longer valid - thank god. I contacted the billing department to tell them we wanted to cancel. I later received an exit interview survey. This week I have been receiving calls from a low-life collection firm. Facts and explanations bring nothing to bear on the attitudes and actions of these scumbag Salesforce partners. When I called Salesforce billing department to clear it up the rep kindly explained that we were obligated to pay the full amount. She did not have all of the records as she explained that they had been sent off to the collection agency. Of course, we know that Salesforce specializes in complete documentation of all customer contacts so... Go figure. She explained that it was my obligation to provide this proof to the collection agency.
The culture of companies that insist on being paid for services they did not provide is consistent with choices like using scumbags to manage their follow-up relationships. They, of all companies, should understand the concept of relationship. I was not unhappy with the program. It was not right for our small organization and the training requirements outweighed the benefits. I would have considered using them again until now.
This is a fundamentally ugly company. Do not use this service. There are better alternatives. Uncle Bill used to say, "If you sleep with dogs you'll get fleas." I unwittingly let these dogs into my life and it appears it is going to take a while to scrape them off of me.
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