On June 27th, I visited create my payment per month and after entering in my own charge card number, a note got up stating "not able to approach cost at the moment - please contact customer support" and outlined the 1800COMCAST phone number. I named the amount and experimented with spend within the telephone via the automatic concept - once more I joined in my own creditcardnumber and obtained a note the program is not able to approach. Therefore it moved me instantly to some guy having said that he couldn't consider my cost which he'd have to move me elsewhere. Therefore he did - lastly I achieved somebody that may consider my charge card info, but she insisted the plan would be to cost a charge for spending together with her within the telephone. I told her the problem with Comcast site, and he or she mentioned it had been possibly something which I had been doing wrong. It was insulting, and that I assured her I'd "pushed the right switches". She stated there is nothing she might do, and so I requested to talk to her boss. I had been placed on store, no kidding, 10 MOMENTS (I've a timer on my cellphone!)... A lady arrived about the telephone called Lilian (?) and stated that she was the boss. She stated that she realized that on my consideration it has occurred before, that I'd difficulty using the site and that I did remember that ONCE before the web site had completed the same factor and provided me exactly the same concept - after I named and talked to somebody about the telephone they cheerfully got my charge card info and stated it'd be not a problem at-all with no charge. The boss insisted that it'd occurred "on many events before" and "they mightnot only keep waiving the charge". I had been shocked. I declined to provide her my charge card info and hung-up the telephone.
I went online again and experimented with utilize my spouseis bank account (exactly the same consideration as our credit/bank card) and also the cost had — I obtained a verification # and regarded the problem sealed, though I had been acutely upset from the support I'd experienced.
About fourteen days later, I obtained your final termination notice for the Comcast consideration because of no cost. I had been amazed but my spouse and that I were likely to proceed to a brand new home in Santa Rosa, therefore we chose to shut our consideration. On going evening, I named Comcast to close-out, and was attached to a man called Oscar. I allow him understand I needed to end support and he explained he'd be pleased to assist. Subsequently many occasions later he mentioned that my consideration was overdue, as a result of bounced check. I had been really amazed and that I requested to find out more. He explained that I'd have to contact my lender and correct the problem out. I recommended him that I no further existed at that tackle and he mentioned merely that I'd be stayed charged until my overdue amount was removed. Along with that, he explained "it appears like you've had returned checks before"!!! That's not the case and you will observe by my consideration that it's not too. (even when it were to become accurate, who the-hell is he to express that in my experience?) I angrily hung up the telephone, exasperated and troubled. I tested my online bank record so that as of nowadays, I still observe no indication of the bounced check.
Regardless of The risk to maintain my support on till I spend, I constantly receive telephone calls every single day from Comcast informing me my support is likely to be disconnected without cost! Discuss irony. I talked with somebody nowadays, who had been really fantastic, I told her that I had been having issues with Comcast which used to do not reside at 769 Humboldt anymore but that I had been attempting to correct out my bill. She stated she'd create a notice on my consideration and that I thanked her.
I made in my own cable package and device this week to ensure that I'd not be billed. The neighborhood office I switched in my own gear to was in Rohnert Park from Airport Blvd. I requested the girls inside when they might supply me with details about the "so-called" bounced-check plus they stated there is nothing she might produce for me personally but she stated that it appeared as if I'd joined in a nonexistent account number. I believe it's feasible that I created a mistake, but I'm likewise unsure concerning the balance of one's site. The women in work also stated there is several I really could demand aid and offered me still another 1800 #.
To inform you the reality, I'm unsure just what I be prepared to achieve from trying to contact Comcast, take simply to be noticed. I'm an average 26-year old woman, residing in Northern California, operating full-time and likely to college online, my spouse is unemployed, but we're which makes it, somehow! The purpose is, its difficult situations for everybody as well as in an uncertain economy, the toughest thing you certainly can do is deliver individuals operating simply in the method you keep in touch with them, nevermind the particular service or product. That's how personally I think that Comcast has handled its clients. Perform a Google research on Comcast grievances & individuals are PISSED!!! I'll move ahead with existence and ignore my worries with Comcast, however they will need to cope with people like me constantly until something is transformed. Many people don't take some time to create and let you know about their experience — many people only will leave and not reverse (informing 10 or even more of the buddies about their horrible encounter!)
Avoid no matter what!!!
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