I take advantage of Time - Warner highspeed online sites for a long time.
Our web couldn't be properly used since last Wednesday morning (6/30/09), and that I named customer support and tech-support in the same-day, the TSR couldn't assist me to repair although the telephone after which created a scheduled appointment for me personally with this Tuesday 7/7/09. I've to function and my sweetheart must proceed college on that evening, but this is the earliest period that I will get, and so I request my sweetheart to stop the course in the morning and stayathome to hold back for that TSR involves repair my web, since we-don't wish to skip the visit and we require it to complete task and research.
My partner remains in the home from 12PM, but no body arrived at my home till I home at 6PM. He named customer support, and also the consultant informed him, perhaps the TSR is hectic and it has not complete the prior client, and he or she guaranteed the team can come to my house before 7PM.
Okay, then we proceed awaiting that TSR who stated in the future. 7PM, however nothing happened. I called tech-support again, along with a woman acquired the phone, after I informed her all of the scenario, she explained that, my visit continues to be terminated, because of the team named us and quit a note before he comes, with no one get the phone, or possibly the mobile phone number is wrong. That is ABSURD, I ask her which quantity that he named, and he or she stated she doesn’t understand. We stayathome to hold back for him for your evening, and also the mobile phone never band actually it’s using the great sign, No incoming phone, No voicemail. No concept.
Seriously! Is the fact that the support that you simply supply for your client? I told them often that people require the web before today and we've research that has to become submit before this night.
Then, we obtain to stop the support, the TSR moved us to cancellation department. A man acquired the telephone and moved us for their boss. I questioned why that Specialized team didn’t arrived at us, she explained another tale: The team found your home, but no body at home! And she told us the following visit is likely to be 7/15/09 if we require, and he or she can give us some breaks back. Seriously, we lost-time, we skipped the course, and we awaiting support!!! Breaks? Just how much she will pay for that? Just several bucks? It’s actually insufficient to get a lunchtime. We leave-in the condo, and we've a door bell before the building, actually it doesn’t works, lots of individuals move however in the doorway, as well as as that TSR informed us, he is able to contact us if he comes. That’s a silly history, is it? First one stated he named but no body get the telephone, therefore he didn’t come, next one stated he arrived here-but no body in the home. I can't think that All-Time Warner employees and boss just understand how to fool for their clients. And client ought to be an idiot to think the things they put?
There's no support with this particular silly organization, plus they don’t actually understand how to do their enterprise. I won’t use Time - Warner anymore, and that I may tell-all of my buddies and individuals who I understand, how poor it's!
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