A year ago I signed up for a membership with BlueMountain.com (AG interactive). I paid with Paypal. I had no intention of renewing that membership, but several days ago I got an email from Paypal notifying me I had sent $15.99 to BlueMountain. I found Bluemountain's tel. # 888-254-1450. Right by its side it says "We are open Monday through Friday, 8:00 am to 8:00 pm EST", but this happens to be just an automated phone system. Nobody will ever answer the phone during those hours. They even admit this on another page that I found afterwards, where they say "Why Did You Switch to an Automated Phone System? Our automated phone system can answer a larger number of customers' questions at the same time, and is available to you 24 hours a day, seven days a week...". So I was unable to contact them on the phone. I sent them a message using a form on their website. They said they would get back to me within 24 to 48 hours. That never happened. I asked Paypal to help me, but they said the charges were not unauthorized. When I signed up with BlueMountain I was not aware that by adding my Paypal's account I was signing up for a recurring billing. Paypal sent me instructions on how to stop future charges, but I still had the hope Bluemountain would reimburse my money. I emailed them to help@support. Bluemountain.com. All I got was an automated reply saying: "Thank you for contacting BlueMountain.com Customer Support.in order to provide you with the best possible support, we have recently launched our brand new Help pages. Here you will find answers to the most commonly asked membership questions. You will also have an opportunity to contact our BlueMountain. Customer Support team with any additional questions you may have. Please visit the BlueMountain Help pages at: http://www.bluemountain.com/help/index. Pd...". Not such a Customer Support team was there. So there is no possible way to contact them. I feel very aggravated and scammed with all this. I would never advise anyone to get registered with them.
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