The following complaint filed with the Bay Area Chapter of the BBB pretty much says it all.
Shopping.com provided merchant advertising services requiring $100 fee to open account. Once the account is open customer is notified via admin panel that account is on hold pending review with a note to call company. No phone number is posted.
Calling main number directs you to voice mail for merchant representative which requires first submitting a ticket and leaving reference to the incident number.
Voice mails left without incident number do not get returned. Support tickets filed never provide incident number.in fact, the filing instructions for an incident are only presented after the ticket has been submitted. The procedure to procure support is obsfucated in such a manner that support is not possible.
To date, we have filed multiple incidents and left multiple voice mail messages with no response.
Further troubling is that the only direction we have received to date is by the operator who advised this process can take 10 days. This is not noted prior to sign up, nor is the credit card billed once approved.
Their support forums indicate the $100 fee is required to keep the account open for the period of one month. It appears as though their process is set up to take your money without ever intending to provide value. It is clear from consumer postings on their site that this is standard operating procedure.
Finally, contact via the operator often goes to voice mail and attempts to contact public relations via the message tree simply hangup on you. There is no indication tht contact is even possible.
After filing here, we intend to file a complaint with the Attorney General regarding possible fraudulent business practices.
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