I ordered Emerald Zoysia sod on their website 5/31/07. It was to be delivered 6/2. They called 6/1 leaving me a voice mail message they couldn't deliver it then, and the earliest del'y date would be 6/5. I called 6/2 and left a voice message which was not responded to. I called 6/5 and talked to Esther. She apologized and said the sod can't be cut because it is too wet. She said she would call me 6/12 to update me. No call was received.
I sent them an email 6/15 with no response. I called again 6/25 to their long distance number of 210-541-0903 and talked to Maria. She said they are still under rain delay. At least 4 days of no rain are needed so the ground can dry enough to get the machines on it. Esther no longer works there, she said, and they don't have my 6/15 e-mail. On 6/26 Maria called and said the ground was still too wet to cut the sod. She said she'd call me daily to keep me informed. I never heard from her again.
On 7/17 I called and talked to a man. I did not get his name. He said the ground was still too wet to cut the sod. They tried cutting it yesterday and it just fell apart, he said. I called again on 8/21 and again talked to a man, name unknown, that gave the same excuse, too wet to cut. He said they check it every day. On 10/29 I called the 800-796-8815 number and got the voice mail of "James" saying to leave a message. I asked him to call me. No call. I called again 10/30 leaving another message for "James", but still no return call. I called 10/31 and got the same voice mail, but I did not leave a message. I called the long distance number of 210-541-0903 and got a recording form the phone company the number is disconnected.
I then reported this incident to the San Antonio Better Business Bureau and to the Texas Attorney General's Office.
0 comments