This morning I checked my online activity with There is a pending charge for $27.95 from Square - Enix Play. I had never heard of the company. I was told that once the charge clears I will then be able to make a complaint. I had my card blocked.
I Square Enix and found an inordinate amount of similar complaints. I learned that Square Enix - Play operates Finaly Fantasy online gaming.
I called Square Enix. I made the initial mistake of telling the person who answered the phone the reason for my call. He put me on hold for over 30 to 60 minutes each time I called. Eventually I told him that I want to talk to HIM. I explained that my credit card had been fraudulently charged and that I'd like a refund.
He told me that he will transfer me to "billing" and they will be able to stop future charges but will not cancel or return the pending charge. He said that "anybody could have retrieved my number and made the charge therefore [they] are not responsible." I responded that if can keep people safe through it's Square-Enix's responsibility to take measures to protect consumers. He said, "No it is not. Call your bank." I told him that there are far too many complaints with this particular company so perhaps they should be investigated. He said, "Oh, so you're threatening us." I said, "It's not a threat." He then said, "It's against the law to threaten us." Unbelivable! He had a nasty attitude and turned it around on me when I 'm the one that was ripped off and all he can say is they won't take my money a second time.
I called back and tried to get the customer service billing department directly but he picked up every time so I knew that was useless.
If a company is legitimate in following good business practices I would think it would want to fix the problem.
Ls-sherman
Van Nuys, California
U.S.A.
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