DISHONESTY, INCOMPETENCE, CALLOUS DISREGARD FOR customers and technicians, RARELY IF EVER RETURNS EMAILS OR PHONE CALLS ABOUT PAY and other important questions. I ENDED UP BEING PAID LESS THAN MINIMUM WAGE for the actual hours spent with all their BS. Charles and his people screwed up many times before I even began working and blamed everybody else but themselves, mainly because he never listened to important information about my area. He refuses to take care of people with relocation or anything but gas, double talks, makes false claims and promises and pays very late and far less than promised. The other reports are very typical of how GTI Support has treated me, like I don't exist when payday comes around, and they don't give a crap about my life in general. He works under a company called QualXServ, I think QualXServ and Dell Computer Corporation SHOULD DROP Charles Johnson AND GTI Support BEFORE HE DRAGS DOWN THEIR REPUTATION TO HIS LEVEL.
He claims no computer repair ever takes more than an hour, (which is total BS), so he never pays for more than an hour even if I spent 3 to 4 hours MANY times, (plus TRAVEL TIME, WHICH WAS PROMISED TO BE PAID AND NEVER WAS!), I took the time to work through complications with Dell phone support, (up to 90 minutes on the phone sometimes), and left the customers happy. But if I had blown them off after an hour they would have never wanted to buy another Dell computer and would have hated me, and I live in a small suburban area. We don't treat people that way, we like you get smiles when we are out in public, not frowns.
He also sent out a voice mail to all his techs that I have saved, IT STATES AND I QUOTE, "they are not your customers, they are not my customers, they are Dell's customers..., so just get in and get out in under an hour, if the new part doesn't work, put the old part back in..." This is absurd and bizzare, JUST GET OUT??!! AND DON'T GIVE A CRAP IF THE JOB IS COMPLETE WHEN SOME MORE TIME AND CARE WILL GET IT DONE??? Also, if it takes 45 minutes to change a mother board, it will take another 45 to put the old one back in, and that is also the best way to enrage a customer! Would you like your Maytag man to put the bad parts back in your washer and then say goodbye? A Maytag man never would!
Charles Johnson also claims he lives in Colorado most of the time when his main phone number is 212, for Manhattan, NY. He does not even know the geography of Colorado, he asked me the same question twice, something anybody in Colorado would know after a few months.
In short, GTI Support seems to think it is a Dog Eat Dog World, thanks so much to usacomplaints.com for letting me expose the truth to the world, GOOD KARMA HAS RETURNED TO THE INTERNET!!
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