I purchased flowers from FTD - the transaction with FTD was great and the billing fine. However about 6 weeks after the transaction with FTD I found an mysterious $12 charge to my credit card. After some research I recognized the company as one who sent me junk mail after my transaction with FTD. I stopped payment via my credit card company and canceled the card.
Please note
- I DID NOT sign up/purchase anything from "Shopper Discount", other than assigning them to my junk mail account.
- I DID NOT give them my credit card information.
I wrote a letter to FTD about the sharing of my credit card information and I contacted Shopper Discount directly. I asked them to explain how/why they had my information and placed a fraudulent charge to my credit card - the Shopper Discount representative said that FTD is a "client". Shopper Discount had my credit card information, name, address, etc. They also would not give me a physical address, customer service rep last name, direct phone number or customer service identification number.
I let them know I had contacted FTD and my credit card company and would file a complaint with BBB and FTC. They were pleasant and promptly agreed to refund the charge on my credit card.
To contact Shopper Discount - call 800-889-8776 and wait to speak to a representative.
I will never use FTD again, and I am horrified to think they shared/sold? My personal information. I would say the same with Shopper Discount, but then I was never a customer to begin with!
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