I took a one month trial subscription to this newspaper archive service in late March of '09. Within a week I realized the service would not meet my needs, so I cancelled the account. The next month I noticed my bankcard was charged for the next month of service. I called my bankcard and told them NOT to pay. They said a hold was placed on the account. I also submitted a SECOND online cancellation request, got a verification number.
I emailed newspaperarchive.com asking to have the held amount released back to my bank account. I also called and spoke directly to customer service (who had read my email and was aware I was irate) and was assured all would be resolved. They even said they would email verification that it would be. The verification never came, so I called again and asked that the email be sent again. Again, it never came, even though we double checked my email address (also on my emails to them coincidently). I got my bank statement and found that newspaperarchive.com has just been paid again, after TWO cancellation attempts, several emails, several phone calls. And now I am just DAYS away from yet another billing cycle. DO NOT DO BUSINESS with these people.
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