Verizon, unbelievable is the first word that comes to mind related to the experience... The nightmare, that dealing with Verizon has been for myself.
After pursuing the endless calls to their Customer Service, Verizon and their inability to provide Broadband service. Here is some of the things thats going on.
I have 2 broadband wireless cards. Unfortunately I can't walk away from them. I'm out in the county were there is not any other service around. I got the 1st one and it worked great so I got a 2nd one for my kids. Things were going good until the speed started going down. I started calling their Customer Service for slow service. Until it was slower then dialup.
And this is what they told me, on an unlimited plan, that after a year they slow me down to dial up speed becase I went over 5 GB. Customer Service told me I went over my limit. I said I have an unlimited plan. She said yes I have the unlimited plan BUT I went over my limit so they slowed me down. Then I said, Did you understand what I just told you?" She said yes.
I then asked her what plan do I have, she said again I have the unlimited plan. I Said OK, then why did you slow me down. She said becase I went over my limit. Verizon must Only Hire The Absolute Dumbest People. How can you deal with ridiculous Customer Service when they dont understand whats they're talking about.
This happened on a Saturday night 2-21 and had to call this 1-888-483-7200 Monday to get my braodband back. When I called them, they slowed me down becase I used over my limit. OOH KNOW my 2nd Customer Service Experience From H*ll. They told me in my contract if I go over 5GB THEY CAN SLOW ME DOWN. I told them when I got my broadband I did not sign any contract.
I have never seen one. All they wanted was my credit card. Sign the credit receipt and I was in and out of the door in about 9 or 10 mins. Then I asked if they were making the rules up as they go along. Then I said my useage was under 3 GB when i looked, not even close to 5. They said this was just to let me know if I go over my 5GB on my unlimited plan they will slow me down.
Unbelievable is the first word that comes to mind related to the experience... The nightmare, that dealing with Verizon has been for myself a start of a Nightmare.
After pursuing the endless calls to their Customer Service, Verizon and their inability to provide Broadband service. It has been going down hill for over a year. Most of the time it is slower than dialup. When we first got it, we were downloading at 1200 to 1500 down loads. Some nights it been. 0 to 29 to. 0 then 122 then. 0 and sits there until the page times out.
I have reported my complaint over 30 times about how my internet service has been unreliable, slow speed or times out. Or it switchs from broadband access to National access.
There has been times of no-problem-service, and times of no service. I have done online tech chats. All of them run the same diagnostic. I got to the point were I was telling them on what I did before they asked. They put in a work order to have the tower check and they would call me back. I never got a call back.
After two week of dialup speed I called them back, and to my frustration they said the work order was closed by the The field service tech. Could not find anything wrong. I ask if I could talk to the field service tech and was told no. They dont talk to us. So I opened a new work order for slow service. Im paying their high monthly fees for a service I do not get, and their best saying is waive there early termination fee.
Because they CANT keep their end by giving me broadband service. With some common sense and decency to return my money and maybe offer an apology. I pay my bill each month if I dont, do you think they would not turn me over for there money. Just Another Faceless Verizon Victim here.
Gee whiz— The only good thing I have to say about my experience with Verizon is that, I had their cell phone service, it works fine. But heaven forbid if you have any issues where you have to deal with an actual person or have a problem solved.
Am sick over the way Verizon has treated me. I have reported my complaint with the BBB and FTC and I hope all frustrated Verizon customers do the same. We need to tell these big Companies that us consumers deserve true customer service representatives There to big to deal with the little person they think there god and can do
what they want to do. And paying their high monthly fees for a service we do not get.
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