I purchased a Prime Peripherals 10x DVD-ROM drive at CompUSA last December for $94.99 tax. This was advertised in their weekly catalog as having a $35 rebate.
I posted the rebate on 12/19/00, having complied with all the terms and conditions. It was supposed to be completed within 6-8 weeks. Still no sign of it 30 weeks later.
I called the TCA Rebate company (fulfillment company) and they told me I needed to contact Prime Peripherals directly.
If you've tried doing that, you know how many attempts it can take.
Eventually, I spoke with them in March. They said the rebates were being processed and I should get it in 10 days. Nothing came. I called again in May and was told I should get it in 4 weeks. Nothing came.
I called again in June and was told "the CompUSA rebates hadn't been processed yet". They did not even check my individual status, they just asked where I purchased the product and then gave me this answer. I told them how pissed off I was and that I expected to see it within 4 weeks. They said "more like 8".
Still nothing has arrived and we're nudging August.
I've filed complaints with the BBB and OAG about these people because it seems I'm not the first this has happened to. I hope that someone is able to count up how many people are being affected by this and maybe get some group action happening.
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